o Leading the Front Desk team o Running all reception organisation including the time and shift control o Providing professional and courteous service according to Company standards and procedures o Professional handling of guest complaints/special requests o Accountant duties o Replacing Hotel Manager during the absence o Booking guest checks, daily closings input guest and crew information o Custom/Police reports

 Supervision, coordination and controlling of Front Office Department  Trainings for new team members  Work performance according to high level standards of the company  Payment handling (foreign cash, bank terminal)  Guest complaints handling  Coordination between departments  Hotel Manager assistance  Communication with the guests (English/Spanish speaking)

Обработка заявлений на получение визы Помощь в заполнении и проверка анкетных данных Ведение базы данных Отчетность Сохранение конфиденциальности информации, соблюдение всех необходимых процедур безопасности

 Guests check-in/check-out  Guests inquires  Work performance according to high level standards of the company  Payment participation (foreign cash, bank terminal)  Guest complaints handling  Concierge duties  Lost Luggage Handling  Communication with the guests (English/Spanish speaking)

Institute of Roman and German Languages Humanity technology, Linguistics

Viking Cruises, Concierge, Reсeptionist